Q.I sometimes receive e-mail messages with a “winmail.dat” file attached that I cannot open. Why does this happen, and what can I do to fix it?
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A. The winmail.dat file usually appears because various mail programs handle message formats differently. Certain messages sent from the Microsoft Outlook mail program (or a Microsoft Exchange server) may arrive with a winmail.dat attachment if your own mail program is not set up to handle mail in the Microsoft Outlook Rich Text Format.
Unlike plain-text formatting, this Rich Text Format can display different text styles, fonts and colors within a message. The winmail.dat file contains the Rich Text Format information for the message, but usually will not open normally. (These attachments are sometimes called T.N.E.F. files, short for Transport Neutral Encapsulation Format, which is the technical term for the format Outlook uses.)
If the winmail.dat file needs to be opened to read the message or its intended file attachment, there are a few ways to troubleshoot. One is to ask the sender to change Outlook’s settings so that mail can be sent in the plain-text format, and then to resend the original message. Microsoft has information on how to do this at support.microsoft.com/kb/290809.
Need to view a winmail.dat file on your Mac? Winmail Decoder Is The Best Winmail.dat Viewer for Mac Winmail Decoder is the easiest, fastest, most reliable way to extract, view, and save the contents of winmail.dat files.
Another approach is to download a program that can translate the winmail.dat file. Several developers have created helpful programs that can open the files. The MozillaZine site has a list of shareware for Windows, Mac OS X and Linux systems, along with more information about dealing with winmail.dat files, at kb.mozillazine.org/Winmail.dat_attachments.
Continue reading the main storyUsers with Microsoft Word can sometimes get to the text in the winmail.dat file by opening it from within Word and scrolling down through a lot of garbled code until they reach the main content of the file.
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Saving Inkjet
Cartridges
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Q.I have a weekend home, and when I don’t use the printer there for a couple of months, it will not print. I suspect the ink has gummed up. Is there any way to preserve the cartridges?
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A. Inkjet printers use liquid ink, so leaving the cartridges unused or exposed to air for too long can cause them to get clogged or dry out. To help clear jams, most inkjet printers have a self-cleaning function. Depending on the printer make and model, this feature can be part of the printer’s utility software on a computer or a button on the front of the printer itself.
Your printer’s manual should outline the exact steps to take for a given model. If you no longer have the manual, check the support area on the manufacturer’s Web site for guidance, as certain printers handle cleaning differently than others.
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If you know you will be away for a while, removing the cartridges and storing them in sealed containers may help preserve them until you return to print again. Although one popular method involves sealing each open cartridge in a plastic bag along with a damp sponge to keep things moist, consider what the cartridge maker advises instead. For example, Hewlett-Packard has its own instructions for one type of cartridge it makes at bit.ly/aQ4exb.
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TIP OF THE WEEK The keyboard shortcut for Undo — also known as Control-Z in Windows or Command-Z on a Mac — has saved many Microsoft Word files from accidental deletions or unintended formatting over the years. But what if a user moves too quickly and actually meant to keep the text or formatting the way it was? In Word, the cure for a premature Undo command is Control-Y or Command-Y, which repeats the last action before it was “undone.” J. D. BIERSDORFER